Contact S.KING
For product inquiries, purchase requests, or questions about a product you’ve already received, get in touch.
Reach Us Directly
General inquiries
Purchase requests
service@skingpro.com
Include the model code(s), quantities, and delivery location. We will respond with pricing, lead time, and shipping terms.
Product verification questions
If you have scanned a QR code from a S.KING product and have questions about what you’re seeing on the verification page, include the full 22-character verification code in your email to service@skingpro.com.
Suspected counterfeits
If a code does not verify, or the information on the verify page does not match where you bought the product, tell us. Send the 22-character code, where you purchased it, and a photo of the product label or cabinet plate if you have one. We take this seriously — every report helps us tighten the supply chain.
Quick Reference
When you email service@skingpro.com, please include:
- Your name and organization
- The product category or specific model code (e.g.,
FAM30S,TT-40) - Quantity and delivery location (for purchase inquiries)
- Verification code if you’re asking about a specific unit
Including this information upfront lets us respond with a complete answer on the first reply rather than asking follow-up questions.
Response Times
We reply to most inquiries within one business day. Volume orders and specialty compliance requests usually take longer — we prefer to prepare a proper response rather than a quick one. If you haven’t heard from us within three business days, something has gone wrong on our side; please resend.